How much is shipping?
You can get the estimate shipping cost when you checkout
How can I track my order status?
Orders ship within 3-5 business days. Visit the account login page on Celciusmen.com and sign in – there, you may review your order status. If you checked out as a guest, you may contact us at contact-us for your current status.
Why isn’t my order status updated when I log into my account?
Please allow up to 5 business days for tracking to appear.
Tracking shows my label has been created, but no movement. Why is this?
Your shipping status may take 1-2 business day before any location updates appear. If your tracking does not update after 2 business days, please email our Resolution Team at contact-us and we will research the matter further.
My package shows as “Delivered” but I never received it. What should I do?
Based on your location and pre-set preferences with the delivery courier, your order may be delivered to your building doorman, concierge, mailroom, or even at times, a neighbor of whom may accept the package in your absence. Please be sure to check with these individuals first. If you still do not have your package 24 hours after the delivery has occurred, please contact our Resolution Team at contact-us and we will investigate the issue further.
Do you offer same day delivery?
Unfortunately, we do not offer same day delivery.
Can I pick-up my order from my local Celcius store?
Online orders cannot be retrieved at any Celcius store location as all online orders must be shipped from our warehouse which is not open to the public.
What is your return policy?
We offer a 30 day return for eligible merchandise.
For more information, please visit:
I just placed my order. Can I cancel it?
Once an order is placed it cannot be cancelled.
Can I add/remove products from my order?
Once an order is placed, it cannot be modified/edited in any form.
Where do orders ship from?
Depending on location of availability, your item(s) may ship from either one of our private warehouse facilities or from one of our Celcius retail stores.
Why can I only buy one style per product?
Based on item exclusivity, we set restrictions to prevent customers from purchasing multiples of an item to ensure other interested customers have an opportunity to purchase.
Can I pick up my online order from a Celcius store?
We do not offer in-store pickup for online orders.
What shipping methods do you offer?
For shipments, we ship via JNT Ground (delivery in 3-5 business days)
I ordered a few products and received a tracking number that includes only some of the items. Where is the rest of my order?
Based on location of availability, your items may ship separately and from various locations, such as our private warehouse or one of our many Celcius retail stores. The remaining portion of your order will be fulfilled in the estimated time-frame specific to your orders country destination.
I placed two or more orders today. Can you combine them to save on shipping?
We are unable to combine shipping on multiple orders.
I’m buying a gift for a friend. Why can’t I have a separate billing and shipping address?
To protect our customers, Celcius is unable to change/intercept the shipping address of a package to alter its delivery, and Celcius will only ship to the address provided at checkout, which must match the billing address.
Can I place my order over the phone?
We do not accept phone orders.
Can I place a phone order from my local Celcius store?
Our stores do not accept phone orders.
Where can I purchase Celcius products?
You may purchase genuine Celcius products via our website at Celciusmen.com or at any of our physical store locations listed here:
Sorry, We do not accept international orders.
Are your items offered in US or UK sizing?
All our products are listed in US sizing, unless otherwise indicated specifically on the product page.
How can I determine my size in Celcius product?
On each of our product pages, there is a section dedicated to this called "Details".
My size isn’t available on your website. Will you restock?
Our products are offered on a first come, first serve basis, and most of our product offerings do not restock.
What payment methods do you accept?
We us 3rd party for payment (Midtrans), you can find several methods like Transfer bank, Credit, e-payment at this time.
Why don’t you accept International Debit/Credit Cards?
For security reasons, we are unable to accept International debit or credit cards.
I got charged but didn’t receive an Order Confirmation email. What’s going on?
If you attempt to submit an order with varying billing and shipping addresses, our systems will revert you back to the checkout screen. At this time, you may receive a “pre-authorization” charge by your financial institution, which will appear as a temporary “charge”, however, unless you receive an Order Confirmed prompt and email, your order was not accepted. The funds that are “charged” may take 1-5 business days to automatically refund back to your account. You can contact your financial institution to learn more.